Case Study

Automation Solution for Faster Resolution of ATM Withdrawal Disputes

In inter-banking transactions, resolving ATM withdrawal disputes has emerged as a significant challenge, requiring time-consuming and manpower-intensive efforts. Ellicium, recognizing the urgency and complexity of this issue, collaborated with a leading banking client to revolutionize the handling of ATM withdrawal disputes.

Key Insights:

  1. Efficient extraction of ATM ID and transaction details.
  2. Retrieval of electronic journals (EJs), examination of system/hardware errors, verification of transaction specifics, cross-checking customer-entered details, validation of cash dispense details, and more.
  3. Offering customers instant alerts for transparent communication and an improved overall experience.

For a detailed exploration of how Ellicium’s expertise transformed ATM withdrawal dispute resolution, download our full case study now.

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