Managed Services2023-11-28T04:53:06+00:00

Managed
Services

Focus on your core capacity by outsourcing to the
team of trustworthy data services professionals

Focus on your core capacity by outsourcing to the team of trustworthy data services professionals

Insights that matter

Insights that matter

With continuous data growth demand, organizations must outsource reliable data services teams for maintenance support and performance optimization.

Ellicium helps improve your core capacity for change and growth by building best practices and reusable methodologies for your organization.

Need for Managed Services​

Organizations in today’s world need to keep up with changing needs and business transformations. Outsourcing Data Analytics services or building in-house has always been a tough choice. A well-executed Managed Service can equip your organization with a capable IT department and the expertise of seasoned professionals to support business operations and users.

Some Challenges the Organizations may face with in-house IT is

  • Keep up with the pace of innovation
  • Mostly reactive than proactive
  • Difficult to meet growing demands
  • Cost concerns
  • Availability and Scalability issues
  • Less focus on business problems
  • Troubleshooting tech problems can be time-consuming

Having a partner like us as your trusted Managed Service Provide will help you with

  • Scalable & Skilled team of IT services
  • Eliminate cost of hiring & training new staff
  • Support for multiple time zones
  • Backup & disaster recovery
  • Reliable single POC
  • Centralized operations

Managed Services – Offerings

BI Managed Services
BI Managed Services​
  • BI/DV Platform Upgrade services
  • Development & Administration support services​
  • DV Tool support services​
  • Report Refresh for DV tools such as Tableau, Power BI​​
  • BI tool Enhancement services​​
Big Data Managed Services
Big Data Managed Services
  • End-to-End Managed services for Big Data platforms​
  • Administration services for Data Lake
  • Data Lake, Data Marts, DWH Admin
  • Hadoop platform administration
  • Implementation/Upgrade​
  • Big Data Management & Reporting
  • Support​
RPA Managed Services
RPA Managed Services
  • End-to-End Managed services for RPA tools
  • Administration services for tools/bots
  • Optimize & manage RPA infrastructure​
  • RPA enhancements for continuous improvement
  • Performance Monitoring​​
Data Science Managed Services
Data Science Managed Services​
  • End-to-end Managed services for Data Science & Analytics
  • Leverage predictive analytics for real-time insights and enhance customer experience

Managed Services – Offerings​

Managed Services Program​

Advisory​

  • Define Scope​
  • Define Training Needs
  • Define Project Charter, SLA, RACI Metrics​
  • Define change management​
  • Resource Management

Sustain​

  • Governance ( Weekly meetings, Monthly Service Delivery review meetings)​
  • Monitoring and 24/7 Support​
  • On-Call Support​
  • Incident Management​
  • Change Management
  • Measure all metrics for Productivity, Quality, Service Level​

Optimize​

  • With PCDA (Plan-Do-Check-Act) improve metrics Productivity, Quality SLA
  • Problem Management. (Root Cause Analysis)​
  • Service Continuity Management​
  • Update Run Book and SOP Document

Managed Services CoE​

  • Technical Setup & System Access​
  • Get help with SMEs on Infrastructure, security & compliance​
  • Standardized processes & frameworks
  • Manage relations with third-party service providers
  • Monitor SLAs​
  • Documentation & Training​

Managed Services Program – Key Highlights​

Proven Support
Model

  • 24 x7 Support model
  • Mature Support methodology by diving activities into appropriate buckets ​
    • Sustain and Service Management Activities
    • Optimize and Knowledge Management Activities​

Well Rounded
Team​

  • Operations Manager to manage/guide the Support team​
  • 100% Team allocation from day 1​
  • Cross-trained consultants​

Knowledge Management / IP Protection​

  • Knowledge Management via a well-crafted training program
  • IP and Information Security aspects considered

Continuous Improvements​

  • Shift management / Shift roaster each week for approvals​
  • Status reporting to ensure the right governance
  • KPIs and SLAs management and reporting
  • Identification of opportunities for Optimization, Automation, Process improvement

Blogs

Why
Ellicium

LOGO ELLICIUM
Client First Approach

Client First
Approach

With an excellent track record of long-term client relationships, resolving customer problems is at the heart of everything we do the right way.

Engineering Expertise

Engineering Expertise and Innovation Focus

Constantly researching optimal solutions, our practices add value for clients/partners using cutting-edge technology.

Delivery Methodology

Delivery
Methodology

We excel in data analytics delivery with a well-crafted methodology and expertise in Waterfall, Scrum, ITIL, DevOps, and more.

Client First Approach

Client First
Approach

With an excellent track record of long-term client relationships, resolving customer problems is at the heart of everything we do the right way.

Engineering Expertise

Engineering Expertise and Innovation Focus

Constantly researching optimal solutions, our practices add value for clients/partners using cutting-edge technology.

Delivery Methodology

Delivery
Methodology

We excel in data analytics delivery with a well-crafted methodology and expertise in Waterfall, Scrum, ITIL, DevOps, and more.

Process Excellence

Process
Excellence

Ensured process excellence in all aspects, including security, documentation, IP protection, audits, etc.

Strong Product Partnerships

Strong Product
Partnerships

Phenomenal track record of partnering with Data and Analytics Product companies to successfully deliver projects for clients.

Our People

Our
People

Proud of our inclusive talent, fostering innovation, collaboration, continuous learning, driving success, and exceptional client results.

Process Excellence

Process Excellence

Ensured process excellence in all aspects, including security, documentation, IP protection, audits, etc.

Strong Product Partnerships

Strong Product Partnerships

Phenomenal track record of partnering with Data and Analytics Product companies to successfully deliver projects for clients.

Our People

Our People

Proud of our inclusive talent, fostering innovation, collaboration, continuous learning, driving success, and exceptional client results.

Contact Us

US – California, North Carolina, Atlanta, New York | Singapore | Australia – Sydney | India – Pune, Bangalore, Hyderabad, Chennai, Mumbai

Start your data journey with us today!

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